Privacy

Last updated: August 2026

This policy explains what information Sabaibars collects, why, and what you can do about it. It applies to our website and to the eSIM plans we sell.

Information we collect

Order information

When you buy a plan we process your name, email address, the plan purchased, the amount paid, order reference and billing country. We need this to issue your eSIM, send your delivery email, handle refunds and meet accounting obligations.

Contact and support data

If you email us, we keep your message, your email address and anything you choose to include, such as your device model or screenshots, so we can resolve your case and refer back to it if you contact us again.

Technical and device data

Our hosting infrastructure processes standard technical data such as IP address, browser type, device type, pages requested and timestamps. This is used for security, error diagnosis and keeping the site running.

Analytics and cookies

We use only the cookies and local storage required to operate the website and complete a purchase. We do not run advertising or cross-site tracking cookies. See our cookie policy for details.

Service providers who process data for us

• Payment processors. Payments are handled by a third-party payment provider. Your card number is entered on their systems, not ours: Sabaibars never receives or stores full payment card numbers. We receive only confirmation of payment and limited details such as the last digits and card brand.
• eSIM and connectivity providers. To issue and activate your eSIM we share the minimum necessary order data with the infrastructure provider that provisions the profile. Mobile network operators process technical connection data when your eSIM is in use.
• Email and hosting providers. Used to deliver your eSIM, reply to support requests and serve this website.

These providers act on our instructions and are not permitted to use your data for their own marketing.

How we use your information

• To issue, deliver and support your eSIM plan.
• To process payments, refunds and chargebacks.
• To answer your questions and keep a record of support cases.
• To detect and prevent fraud or abuse of our service.
• To meet legal, tax and accounting obligations.

We do not sell your personal data. We do not send marketing emails unless you explicitly ask us to.

Data retention

Order and transaction records are kept for as long as required by applicable accounting and tax law. Support correspondence is kept for up to 24 months after your case is closed. Technical logs are kept for a short period for security and diagnostics. When data is no longer needed it is deleted.

International processing

Because we sell travel connectivity for Thailand, some processing necessarily happens outside your home country, including in Thailand and in the countries where our providers operate. Where personal data is transferred internationally, we rely on appropriate safeguards offered by those providers.

Your rights

Depending on where you live, you may have the right to access the personal data we hold about you, to correct it, to request deletion, to restrict or object to certain processing, to receive a copy in a portable format, and to complain to your local data protection authority.

To exercise any of these rights, email hello@sabaibars.com. We respond to requests within 30 days and may need to verify your identity first.

Contact

Questions about this policy? Write to hello@sabaibars.com.