Refunds

Last updated: August 2026

Digital products

A Sabaibars eSIM is a digital product delivered instantly by email. Once a profile has been issued and installed on a device it generally cannot be returned to stock, which is why refund eligibility depends mainly on whether the eSIM has been installed or used.

Refunds we grant

• Not installed and not used. If you have not installed the eSIM profile and no data has been used, you can request a full refund within 14 days of purchase.
• Duplicate purchases. If you accidentally bought the same plan twice, the unused duplicate is refunded in full.
• Delivery failure. If we cannot deliver a working eSIM to you, you get a full refund.
• Confirmed technical fault. If your eSIM fails because of a fault on our side or with the provisioning of your profile, and we cannot fix it or replace it, you get a full refund.
• Incompatible device, checked in good faith. If your phone turns out not to support eSIM or is carrier-locked and the profile was never successfully installed, we refund you.

Where a refund may not be available

• The eSIM has been installed and activated, and data has been used. Partly used plans are not refunded on a pro-rata basis.
• The plan has expired, or the validity period ran out while unused after activation.
• The QR code was deleted, shared, or the profile was removed from the device after successful installation.
• Ordinary variations in mobile coverage or speed in a particular location. See our coverage page for what to expect.
• Requests made more than 30 days after the plan expired.

Configuration problems

Most “it isn't working” cases are settings, not faults: the eSIM line is disabled, it is not selected for mobile data, or roaming is off where the plan requires it. Contact us first — we will walk you through it. If we cannot get you connected, we treat it as a technical fault and refund you.

Network issues

We cannot refund because a specific beach, boat or mountain valley had weak signal. However, if you experience a genuine sustained outage that prevents normal use of your plan, tell us. We look at those cases individually and will offer a partial or full refund where it is fair.

How to request a refund

• Email hello@sabaibars.com with your order reference and the email used at checkout.
• Tell us what happened, your phone model, and whether the eSIM was installed.
• Include a screenshot of the error or your SIM settings if there was a fault.

We aim to review every request within 3 working days. Approved refunds are returned to the original payment method and typically appear within 5–10 working days, depending on your bank. Statutory consumer rights in your country always apply on top of this policy.